General characteristics of medical assistance
- Advice of IA doctors or a trusted clinician, organization of service.
- Doctor appointment
- Delivery of medicines
- Hospitalization
- Quality control of treatment
- Payment of bills for medicines and healthcare for insured persons
24/7 round-the-clock healthcare organization around Ukraine
- Personal medical assistance
- The number of assisting staff (VMI) together with the back office is 18 people
- The average length of service of a medical assistant is 10 years
- All coordinating doctors have higher medical education
- The availability of separate doctors to serve the VIP-insured
- Virtual ATS - more than 700 incoming calls daily
- Average load per incoming call processing staff - more than 45 calls
- Number of insured people per coordinating doctor - more than 500 people
- Availability of a quality assurance manager
- Chat-bot in Telegram messenger